PRIVACY POLICY

PRIME, LLC PRIVACY POLICY

Use of terms such as “we” and “our” refers to Prime, LLC (hereafter “Prime”), its customers, affiliates, partners, and all other subsidiaries under the Prime umbrella, including any organization that may acquire or merge with Prime in the future. Use of terms such as “our website,” “our app”, “our platform”, or “site” refers to the Prime website (https://www.welcometoprime.com).

This Privacy Policy describes current Prime practices for gathering, storing, using, and disseminating information collected online, or through the use of the welcometoprime.com website. By visiting welcometoprime.com, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree with the terms and conditions set forth below, please refrain from using or accessing the welcometoprime.com website or other services. By accepting this Privacy Policy, you expressly consent to the use and disclosure of your personally identifiable information as outlined below. This policy may be updated periodically without notice. All changes will be posted to this Privacy Policy, and we encourage you to check back from time to time for any updates.

A. Information Collection

If you are using any services offered by Prime (the “Services”), whether through this website, app, platform, subsidiary sites, or affiliate sites, Prime may collect personal information about you including, but not limited to:

Billing and shipping addresses
Credit card or purchasing information
Services and order information
Contact information (e.g., name, email, phone number, including mobile numbers used for SMS communication)
Appointment details and scheduling information
Comments, feedback, suggestions, contact history, and other personal data submitted via Prime platforms

Prime collects personal information when you:

Register with Prime
Become a Prime customer
Use the welcometoprime.com website, app, or platform
Provide comments, submit a problem, or make a request to Prime
Request information from Prime
Respond to special offers, promotions, or marketing material

As part of the registration or checkout process, you may be asked to provide contact and billing information or other personally identifying information. Some information may be optional, and Prime will indicate which fields are required and which are optional. Prime may also collect information through the use of Cookies (see Section D below).

B. Information Use & Disclosure

If you are a Prime customer and/or are involved in a transaction with Prime, we will retain your information to support that transaction. Contact information provided in connection with support issues, comments, or requests is used only to respond to those inquiries.

Prime may use personal information to:

Manage and schedule appointments
Provide updates, confirmations, and customer service related to our Services
Send SMS appointment reminders, confirmations, rescheduling, and cancellations (see “SMS Communications” below)
Manage transactions and payments
Offer customer support and improve user experience
Notify you of relevant service changes

Prime does not sell or share personal information, including SMS consent, with third parties or affiliates for marketing purposes. Your personal information may be shared only with trusted service providers (e.g., appointment scheduling platforms, payment processors) under strict confidentiality agreements necessary to operate our Services.

Prime may disclose personal information:

If required to do so by law
To protect the rights, safety, and interests of Prime
As permitted by applicable law, in cases of fraud, infringement, piracy, or other unlawful activity
If Prime is merged or acquired, your information may be transferred to the new entity as part of that transaction, under continued adherence to this Privacy Policy

Prime will abide by any requests from you (see Section C below) to discontinue such use where applicable.

C. Information Review & Modifications

If you are a Prime customer, you may add, modify, or update your personal information by contacting Prime at Sales@welcometoprime.com. Notwithstanding any changes or modifications, Prime may retain transactional history to document transactions you may have had with us.

D. Cookies

“Cookies” are data files that may be downloaded to your personal computer when visiting welcometoprime.com, allowing the Prime server to identify your browser when interacting with our site. Prime uses cookies to recognize repeat visits and improve user experience. Cookies contain identification information that helps streamline site functions and enhance customer experiences.

You may configure your browser to reject cookies; however, this may affect site functionality, and you may be required to log in manually for each session. Some features may not be available without cookies.

E. Security

Prime stores personally identifiable information securely and treats it as a key business asset. To prevent unauthorized access, maintain data accuracy, and ensure appropriate use of information, Prime employs physical, electronic, and managerial safeguards. However, as with all online transmissions, absolute security cannot be guaranteed. Any communication you transmit to Prime should be considered non-confidential, and Prime is not liable if information is intercepted or used by unintended recipients.

F. Minors

Prime does not knowingly collect, use, or disclose personally identifiable information from individuals under 18. Our Services are not directed toward minors, and they are not permitted to register for any Prime Services.

G. SMS Communications (NEW, Required for SMS Compliance)

By providing your mobile number and opting into SMS communications, you consent to receive text messages from PRIME, LLC, including but not limited to:

Appointment reminders
Appointment confirmations and updates
Rescheduling or cancellation notifications
Other customer service communications related to appointments

Message frequency may vary. Message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any message you receive. For help, reply HELP or contact us at support@welcometoprime.com.

SMS consent is not shared with third parties or affiliates for marketing purposes.

See our Terms of Service for more details about your rights and obligations.

H. Agreement

By using the welcometoprime.com website, app, or platform, you acknowledge that you have read, understood, and agreed to all company policies, including this Privacy Policy and the Prime Terms of Service.